FAQs

Do you provide 24 hour assistance?

You may contact us during our office hours, Monday to Friday, from 9am-6pm (+0800 GMT). The following are our contact details: Tel: +603-42705400, Fax: +603-42705402, Email: enquiries@mylawbox.com.

After working hours and public holidays, you may contact our Hotline or WhatsApp us at 019-250 5400 from 7 am–12 am.

Do you offer free trials?

Yes, you can contact us via email at sales@mylawbox.com and request for a free trial.

How can I change my billing or delivery address?

You can fill in the form in the Account Info area by going to update address hyperlink to change your billing or delivery address.

Can two users log into the system at the same time?

No, there are safeguards in place to ensure that no such concurrent logins occur. We offer affordable rates, so we would strongly discourage user/password-sharing. However, please contact us if you encounter problems logging in.

How can I view state or provincial legislation or rules?

MyLawBox does not have this within its database at present, but we may incorporate it in the future.

How can I get a copy of my statements of account / credit notes / invoices / delivery notes / others?

To obtain a copy of the above documents, please contact us during our office hours, Monday to Friday, from 9am-6pm (+0800 GMT). The following are our contact details:

Tel: +603-42705400,

Fax: +603-42705402

Email: enquiries@mylawbox.com

How do you handle renewals?

The MyLawBox system will automatically generate invoices for all renewals in the month preceding the expiry date.

I would like more information on the legal publications you sell. Who can assist me?

A variety of our publications are featured in our e-Bookshop or book catalogue which may be viewed from the link on our homepage or call us at +603-42705400 for more information.

How do I make payments for my purchases?

You may pay by cash or cheque made out to “MyLawBox Sdn Bhd” or by credit card via our online payment gateway.

To whom do I address a cheque to?

Please address the cheque to "Mylawbox Sdn Bhd".

Do you offer student discounts?

Yes, MyLawBox offers students very affordable rates as we are mindful of a legal student's research needs as well as his/her tight budget. Please contact our sales staff (Tel: +603-42705400, Fax: +603-42705402, Email: sales@mylawbox.com) for our low student rates.

Our Advantage

  • Wide Coverage & Quality Reporting

  • User-friendly Features & Functions

  • Quick Save & Easy Retrieval

  • Cross-refecences & Direct Links